As we work with our clients to improve customer experience it's easy to think that everyone out there in a customer support/service/experience role gets it. Meaning, everyone knows the value and ROI of delivering a great customer experience. Right?
Social media, social crm, social intranet, social commerce, social business.
Quick, tell me exactly what business problem each of these address and what business objectives can be reached with each one of these buzzwords.
Once again, I am restarting my blog, ContagiousBehavior.com
Over the past few years I have blogged under ContagiousBehavior.com and EveryWhereAllTheTime.com. Obviously, I like catchy domain names that fit what I do, which is helping companies enhance their customer’s experiences and engagement utilizing digital channels.